So I emailed PetCo and let them know that I wouldn’t be shopping with them anymore. Here is the response I got:
Thank you for contacting PETCO regarding your concern with our store at 3387 Steelyard Dr. We are sorry to hear about your recent experience. However, after reading your “blog” I am still unclear of your concern. I understand that the recall in 2007 was very difficult on all of us as pet owners. I am very concerned with the customer service you are speaking of at this store location. Please feel free to email me directly in response with detailed information in order for this to be addressed.
We seek to give all of our customers the best possible selection of pet products and customer service. When we fail, we know that we have lost your patronage until confidence in our service commitment may be restored. I would like nothing more than to continue to see you in our store again. I’m hopeful that you’ll give the staff at your local store the opportunity to delight you with excellent service. I’m hopeful that our responsiveness to you in the future helps to secure your patronage once again.
Please know that we care about our customers and what they think of us. By letting us know when we fall short of your expectations, we have the opportunity to address your concerns and to be better prepared to meet your expectations in the future. If we can be any further assistance, please feel free to reply to this email or call PETCO Customer Relations directly at 1-888-824-7257.
Thank you again for contacting PETCO.
I will leave off the name, but it was signed by a senior customer relations coordinator. I like how they didn’t understand the issue when reading my “blog.” They didn’t read it well, I guess, because I felt it was quite clear that they were wasting a ton of paper, and didn’t recycle. I am not even going to go into the fact that they have either an antiquated sales system or no one knows how to use it properly. What you can’t tell, is that she said to contact her directly, but never gave me more than a generic phone number or the generic ‘info@’ email address that this email came from. It is obvious that they just do NOT get it. She said nothing about all the wasted paper, nothing about scanning each can, nothing about recycling. I will not spend another dime there, until they implement a firm recycle policy and publicly announce it. Furthermore, every time I am at Steelyard Commons I will glare at the people who shop there. That’ll teach em. Time to check out Pet Smart.
Tags: Cleveland, environment, industry, recycling
